Frequently Asked Questions (FAQ)
Q. What payment methods do you accept?
A. We accept all major credit and debit cards including
- Visa
- MasterCard
- American Express
- Discover
- Diners Club
- JCB
- Apple Pay, if applicable.
Additional payment options may be available depending on your location. Please refer to the checkout page for more information.
Q. Is my payment information secure?
A. Yes, we prioritize your security. All payments are encrypted using Secure Socket Layer (SSL) technology, and we comply with the Payment Card Industry Data Security Standard (PCI DSS). We also use tokenization to ensure your payment details are never stored on our servers.
Q. Can I return a product if I’m not satisfied?
A. Yes, you can return products within 30 days of receipt provided they are in original condition—unused, unworn, with tags attached, and in their original packaging. For details on how to initiate a return, please refer to our Return Policy.
Q. What should I do if I receive a damaged or incorrect item?
A. Please contact us immediately at support@franticbags.shop if you receive a defective, damaged, or incorrect item. We will guide you through the process to resolve the issue as quickly as possible.
Q. How long will it take to receive my order?
A. Orders typically take 4-6 business days to process and 3-4 business days to ship. The total delivery time from when you place your order is approximately 7-10 business days.
Q. How is the website hosted and is it secure?
A. Our website is hosted on Namecheap, which uses advanced security measures like firewalls, SSL certificates, and DDoS protection to keep our site secure. These features ensure that our website is not only fast and reliable but also provides a secure shopping environment for our customers.
Q. How can I track my order?
A. After your order ships, you will receive an email with tracking details. You can also track your package’s progress in real-time on our “Track Your Order” page.
Q. What happens if there is a problem with my payment?
A. If you encounter any discrepancies or unauthorized transactions, please contact our customer support team immediately at support@franticbags.shop. We will investigate and resolve the issue promptly.
Q. Does your website use cookies?
A. Yes, we use cookies and similar tracking technologies to monitor activity on our service and hold certain information. Cookies help us enhance your experience. You can configure your browser to refuse all cookies or indicate when a cookie is being sent.
Q. What is your policy on third-party links?
A. Our service may include materials from third-parties and links to external websites. We do not control these third-party websites and are not responsible for their content or their privacy practices. We encourage you to review the privacy statements of these third-party websites to understand their procedures for collecting, using, and disclosing personal information.
Q. How can I contact customer service?
A. For any queries or concerns, please contact us at support@franticbags.shop. Our dedicated customer support team is here to help you with any issues or questions you may have.
Contact Information
Business Name: Frantic Bags
Chat Support: 9:00 AM to 4:00 PM (Monday To Friday)
Business Hours: 9:00 AM to 4:00 PM (Monday To Friday)
Business Mail: support@franticbags.shop
Business Address: 2100 Arrants St, Selma California 93662, United States