Last Updated: 19 February 2025
This is the Return Policy of Franticbags.shop for USA customers.
Return Window
Franticbags accepts returns within 30 days of the date the product was delivered.
Eligibility for Return
We accept returns for both defective and non-defective products, subject to the following conditions.
Product Condition
Returned items must be in new, unused condition, and include the original packaging, tags, and all accessories.
Exchanges
We do not offer exchanges. Please return your item and place a new order.
Return Method
We only accept returns in mail.
- Email: To initiate a return, please contact us by email at support@franticbags.shop. Provide your order number and the reason for return.
- Live Chat: Use our live chat option, accessible from the chat bubble at the bottom left of our website.
Eligibility for Returns
- Only new products are eligible for return. This means the items must be in their original, unopened condition and have never been used.
- Items must be unused and in their original packaging. All tags and accessories must be included.
- Some items may not be eligible for return. This includes personalized, custom-made, and certain sale items.
Return Label
We don’t offer pre-paid return labels. Customer will be responsible for covering the return shipping costs. Unless the return is due to an error on our part or a defective product.
Restocking Fee
No restocking fee.
Currency
All prices mention on franticbags.shop are in USD $
How to Return an Item
- Contact Us: Initiate the return process by contacting our customer support team via email at support@franticbags.shop or through our live chat. Please provide your order number and the item(s) you wish to return.
- Receive Return Authorization: We will review your request and issue a Return Authorization Number (RA number) along with comprehensive return instructions.
- Ship the Item: Carefully package the item(s) in the original packaging, including all original accessories, if possible. Ship the package back to us using the designated shipping method.
Note:
Return Shipping: Unless the return is due to an error on our part or a defective product, the customer is responsible for covering the return shipping costs.
Policy Modifications and Legal Updates
To maintain compliance with evolving legal requirements, we reserve the right to update our return policy. All modifications will be posted on our website to ensure transparency.
Contact Information
Business Name: Frantic Bags
Chat Support: 9:00 AM to 4:00 PM (Monday To Friday)
Business Hours: 9:00 AM to 4:00 PM (Monday To Friday)
Business Mail: support@franticbags.shop
Business Address: 2100 Arrants St, Selma California 93662, United States