Last Updated: 19 February 2025
Shipping Terms and Conditions
This policy is applicable to (USA) orders. This Shipping Policy outlines the terms and conditions that apply to all Products and orders placed on Franticbags.shop (the “Website”).
Transit, Handling Order Cut-Off Time:
Order Cut-Off Time will be 4:00 PM
Time zone: (GMT-05:00) Eastern Standard Time.
Handling time is 4 to 6 Business Days (Monday to Friday)
Transit time is 3 to 4 Business Days to all destinations (Monday to Friday)
Total Delivery time is 7-10 Business days (Monday to Friday)
Currency
All prices mentioned on Franticbags.shop are in $ USD
Shipping Cost Type
Flat shipping rate
Delivery Cost
We offer flat $10 USD Standard shipping on all orders within the United States.
Holiday Shipping Notice
Please note that order processing times may be slightly longer during peak holiday seasons due to high demand.
DELIVERY TERMS:
We use USPS/ UPA, DHL, Fedex and OSM to deliver the product.
Tracking Your Order
After your order ships, you’ll receive a shipment notification email containing a tracking number. Use this number to monitor the delivery progress on the carrier’s website or on our dedicated Track Your Order page. Please note that it may take up to 72 hours for tracking information to be updated in the system.
Risk of Loss or Damage
The risk of loss or damage to your order transfers to you upon shipment from our facility to the carrier. We recommend promptly tracking your order and signing for it upon delivery. Choosing signature release increases the risk of lost packages.
Incorrect Items
If you receive an incorrect item:
- Keep the original packaging and shipping label for verification.
- Contact our customer support team at support@franticbags.shop to initiate a return for the incorrect item.
- Visit our Refund Policy and Return Policy for more details.
Claims for Lost or Undelivered Packages
We cannot accept claims for lost or undelivered packages that were signed for as delivered.
Damaged Items
If you receive a damaged item that still functions properly, you may not be eligible for a full refund or return. Please contact customer support at support@franticbags.shop for assistance with damaged items. Also view our Refund Policy and Return Policy .
Shipping Locations
We currently only ship within the United States (US).
Change of Address
We strive to process orders quickly. Unfortunately, once your order ships, we cannot reroute it. If you need to update your delivery address before your order ships, please contact our customer support team at support@franticbags.shop as soon as possible. We’ll do our best to accommodate your request.
Incorrect Address
If you provide an incorrect shipping address and the package is returned to us, we’ll contact you to arrange for reshipment. You’ll be responsible for the additional shipping costs to resend the order to the correct address.
Cancellations:
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our Refund Policy and Return Policy.
Customer Support
For any questions about your order shipment, please contact our customer support team at support@franticbags.shop.
Changes to this Policy
We reserve the right to modify this Shipping Policy at any time. Any changes will be effective upon posting on the Website.
By placing an order on franticbags.shop, you agree to the terms and conditions outlined in this Shipping Policy.
Contact Information
Business Name: Frantic Bags
Chat Support: 9:00 AM to 4:00 PM (Monday To Friday)
Business Hours: 9:00 AM to 4:00 PM (Monday To Friday)
Business Mail: support@franticbags.shop
Business Address: 2100 Arrants St, Selma California 93662, United States